Refund and Returns Policy
At Premiumade.com, customer satisfaction is our top priority. We are committed to providing high-quality services and ensuring a smooth experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. Refund Eligibility
Refunds are available in the following circumstances:
1.1 Service Not Delivered
If the service you have purchased has not been initiated or delivered as agreed, you may request a full refund.
1.2 Project Cancellation by Client
If you decide to cancel the project:
- Before Project Initiation: A full refund of any advance payment is applicable.
- After Project Commencement: Refunds will be calculated based on the work completed up to the point of cancellation.
1.3 Errors on Our Part
If we fail to meet the agreed deliverables due to an error on our part, we will work with you to rectify the issue or provide a refund if necessary.
2. Non-Refundable Scenarios
Refunds will not be issued in the following situations:
2.1 Services Already Delivered
Once a service or deliverable has been completed and provided to the client, it is non-refundable.
2.2 Change of Mind
Refunds will not be issued if the client decides to cancel the service after work has commenced without any fault from our side.
2.3 Delays Caused by Client
If project delays are caused by the client (e.g., failure to provide required information, unresponsiveness), refunds are not applicable.
2.4 Third-Party Services
Refunds do not apply to issues arising from third-party providers, such as hosting platforms, payment gateways, or software.
3. Refund Process
If you are eligible for a refund, follow these steps:
3.1 Submit a Refund Request
Send an email to [email protected] with the following details:
- Full Name
- Service Purchased
- Date of Payment
- Reason for Refund Request
3.2 Review Period
We will review your request within 7 business days and notify you of the outcome.
3.3 Refund Timeline
If approved, the refund will be processed within 7-14 business days via the original payment method.
4. Partial Refunds
For projects that are canceled after work has commenced, partial refunds may be issued based on the percentage of work completed. A detailed breakdown of the completed work and associated costs will be provided.
5. Contact Us
If you have any questions about our Refund Policy or need assistance with your refund request, feel free to contact us here.
6. Policy Updates
This Refund Policy may be updated periodically to reflect changes in our services or business practices. The updated policy will be posted on this page with the revised date.
Thank you for choosing our service. We value your trust and strive to provide exceptional services tailored to your needs.